Customer service
AI and automation for customer service
Most customer-service teams answer the same questions over and over. AI can answer the routine ones instantly, any time of day, and help your team handle the rest faster.
Opportunities in customer service
Website and chat assistant
An AI assistant that answers common questions from your own content and hands off to a person when needed.
Email and ticket triage
Incoming requests classified, prioritized and routed automatically.
Suggested replies
AI drafts responses from your knowledge base for agents to review and send.
Knowledge base upkeep
New articles drafted from resolved tickets, so the knowledge base keeps up.
Order and status updates
Customers updated automatically, reducing “where is my order?” calls.
Review responses
AI drafts replies to online reviews in your voice, for approval.
Tools we work with
We are vendor-neutral and build on what you already use wherever possible.
- Zendesk
- Freshdesk
- Intercom
- Dynamics 365 Customer Service
- Copilot Studio
- Microsoft Teams
How we deliver it
AI Assistants & Agents · $7,500–$25,000
Copilots, chatbots and AI agents built on your own documents and systems.
Process & Workflow Automation · $5,000–$20,000 per workflow
Remove repetitive manual work — approvals, data entry, documents and hand-offs.
Frequently asked questions
Will an AI chatbot frustrate our customers?
A poorly built one will. We build assistants that answer only from your approved content, say when they do not know, and hand off to a person smoothly.
Find the opportunities in your business
Our AI Kickstart maps opportunities across every function and ranks them by value, effort and risk, in two weeks at a fixed price.